Help

VS Technical helpDESK


MNPS Virtual School is committed to supporting students and families with technical assistance needs associated with our learning management system (Schoology) or any other technical challenges associated with with the online course. If you require assistance, please click the below button to submit a ticket. Then, answer all of questions completely and accurately. An executive leader of MNPS Virtual School will contact you once the issue is resolved or to request additional information on how to best support you.

VS communication helpDESK


MNPS Virtual School is committed to providing timely responses to student and family communications (i.e., 24 hour response times for questions submitted via phone, text, email, or within the course). If a teacher or other staff member has not honored this commitment, please let Virtual School know. We are committed to resolving all communication challenges that you may be experiencing. To submit a ticket, please click the below button.  Next, answer all questions completely and accurately. Upon reviewing your ticket, an executive leader of MNPS Virtual School will contact you directly to resolve the communication challenge.  

vS Concierge helpdesk


MNPS Virtual School is committed to providing timely answers to your questions or concerns. Due to high call volumes, and to better serve students and families, most questions or concerns can be submitted online and answered by our Concierge HelpDesk. To complete a ticket with your question or concern, please click on the button below. Then, answer all questions completely and accurately. Upon submission, you will receive a timely response to your question or concern.

Technical HelpTicket
Communication HelpTicket
Concierge HelpTicket