Help

VS Technical helpDESK


MNPS Virtual School is committed to supporting v-students and v-families with technical assistance for the learning management system (LMS) or any other technical challenges associated with with the v-course. If you require assistance, please click the below button to submit a ticket. Next, please answer all of questions completely and accurately. Upon review, an Executive Leader of MNPS Virtual School will contact you once the issue is resolved or to request additional information on how to best support you.

VS communication helpDESK


MNPS Virtual School is committed to providing timely responses to v-student and v-family communications (i.e., 24 hour response times for questions submitted via phone, text, email, or within the v-course). If a v-teacher or other staff member has not honored this commitment, please let us know. We are committed to resolving all communication challenges that you are experiencing. To submit a ticket, please click the below button.  Next, answer all questions completely and accurately. Upon reviewing your ticket, an Executive Leader of MNPS Virtual School will contact you directly to resolve.  

vS Concierge helpdesk


MNPS Virtual School is committed to providing timely answers to your questions and concerns. Due to high call volume and to better serve v-students and families, most questions or concerns can be submitted online and answered by our Concierge HelpDesk.  

To complete a ticket with your question or concern, please click on the below button. Next, answer all questions completely and accurately. Upon submission, you will receive a timely response from an Executive Leader of MNPS Virtual School. All forms are answered within twenty-four (24) hours with the exception of Sundays, district breaks, and holidays.